What can I do if I am unable to call the Office of the Comptroller of the Currency (OCC) to file a new complaint or ask questions about my existing complaint because the call center staff is temporarily unavailable?

You can file a complaint using the Customer Complaint Form. The form has a 30-minute time limit for security reasons. If you have not completed and submitted the form within 30 minutes of beginning to fill out the form, […]

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What guidance is the Office of the Comptroller of the Currency (OCC) providing to banks about how to respond to customers affected by COVID-19?

The OCC encourages banks to take steps to meet the financial service needs of customers adversely affected by COVID-19-related issues. These efforts may include waiving certain fees, such as automated teller machine […]

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What is the Office of the Comptroller of the Currency (OCC) doing to help consumers while COVID-19 is affecting communities?

The OCC is working cooperatively with state and federal banking agencies and other organizations to help regulated institutions and their customers manage the effects of COVID-19. The OCC is encouraging banks to take steps […]

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