COVID-19: Branch Closed or Limited Access
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How do I get cash or transact business if my bank branch is closed or limits its hours in response to the COVID-19 pandemic?
Check with your bank's customer service department. You may be able to use a drive-up teller window or an ATM. You may also be able to use your bank's online banking or mobile banking application. The OCC understands that […]
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What should I do when I am not able to contact my bank by phone or internet?
During this time, banks may have to reduce staff or temporarily close branches. Additionally, they may experience heavy call volumes. Check your bank's website for contact information. You can write to your bank, or you may […]
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Is my bank allowed to decrease its staff and servicing due to COVID-19?
Yes, your bank may reduce hours or close to protect the health and safety of consumers and staff. The OCC recognizes the potential for COVID-19 to affect bank customers, bank employees, and bank operations. Banks may face […]
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