A collection agency repeatedly tries to garnish my bank account. Each time this happens, my bank account is frozen. I provided the collection agency appropriate notification that the account contains only Social Security or other Federal benefit payments that are exempt from garnishment, but they continue to try to garnish my account. Is the collection agency permitted to continue to do this, even though it knows that the account contains only funds that are exempt from garnishment?

Many of your direct deposited Federal benefits are automatically protected from being garnished. If money in your account is automatically protected, a collection agency or other creditor is required to get a new order each time it tries to garnish your account. Additionally, any funds in your account which are automatically protected should not be garnished or frozen by your bank.

To see if the debt collector’s conduct is prohibited under Federal law, such as the Fair Debt Collection Practices Act, you want to contact Consumer Financial Protection Bureau (CFPB) at 855-411-2372 or visit its website at www.consumerfinance.gov.You can file a complaint about a debt collector with the CFPB through its website.

Also, you may want to contact a reputable credit counseling agency. The CFPB offers information on choosing a credit counselor on its website at https://www.consumerfinance.gov/ask-cfpb/how-do-i-find-a-credit-counselor-en-1351/.

You can also contact the attorney general or your State’s Consumer Protection Agency for assistance or to file a complaint against a debt collector.

You may want to seek legal assistance about your rights. Assistance may be available to you through a local legal aid or legal services organization.

September 2019