I filed a claim with the bank regarding an electronic fund transfer (EFT) error that happened five days ago. The bank has not responded. What can I do?

Generally, a national bank can take up to 10 business days to determine if an EFT error (ATM/Debit Card, Direct Deposits, Point-of-Sale transfers) has occurred. The bank should respond to you within three business days of completing its investigation.

If the bank cannot make a decision within 10 business days, it may take up to 45 days to determine if an error has occurred. However, in this case it must temporarily reimburse your account. (Note: Depending on the type of transaction, this 45-day limit can be extended.)