How do I file a written complaint against a national bank or federal savings association?

Visit the File a Complaint page to learn about the types of complaints we handle and how the process works. If you are already familiar with the complaint process, you may go directly to the Online Customer Complaint Form […]

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How do I file a complaint with my bank's regulator?

You can visit the File a Complaint page on this website to first confirm that your bank is one that the Office of the Comptroller (OCC), regulates. If we do, then you can use the complaint form to submit your complaint. […]

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How many complaints have been filed against my bank?

The Office of the Comptroller of the Currency (OCC) Customer Assistance Group does not provide consumer complaint information to the public. You may request federal agency information or records, such as consumer complaint […]

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How many complaints have been filed against banks supervised by the Office of the Comptroller of the Currency (OCC)?

You can see a summary of complaints, including the number of complaints, filed with the OCC’s Customer Assistance Group (CAG) against OCC-supervised banks on the Consumer Complaints Data page. You should file a Freedom of […]

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I want access to the contents of my complaint file.

The Office of the Comptroller of the Currency (OCC) Customer Assistance Group does not provide records contained in a consumer complaint file. To request access to your consumer complaint file, you will need to file a […]

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I want to know what kind of supervisory action was taken against the bank as a result of my complaint.

Public enforcement actions are published on the Office of the Comptroller of the Currency's (OCC) Enforcement Actions web page. Other supervisory information, including any supervisory action related to your complaint, is […]

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How can I file a complaint with the Federal Reserve Board (FRB)?

If your problem concerns a state-chartered bank that is a member of the Federal Reserve System, contact the Federal Reserve Consumer Help unit. Federal Reserve Consumer Help P.O. Box 1200 Minneapolis, MN 55480 Telephone: […]

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How can I file a complaint with the National Credit Union Administration (NCUA)?

Consumers who have questions regarding their federal credit union may contact the NCUA Consumer Assistance Center at (800) 755-1030. Consumers who have a complaint regarding the regulation of their federal credit union, […]

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How do I file a complaint with the Federal Deposit Insurance Corporation (FDIC)?

If your problem concerns a state-chartered bank that is not a member of the Federal Reserve System, contact the FDIC: FDIC Consumer Response Center 1100 Walnut Street, Box #11 Kansas City, MO 64106 Telephone: (877) […]

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If I file a complaint with the Office of the Comptroller of the Currency (OCC), will that stop the collection process or any legal action initiated by a bank?

No. Generally, the OCC does not have the authority to stop any collection process or legal action taken by a bank.

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What is the Dodd-Frank Act?

The Dodd-Frank Act, officially called the Dodd-Frank Wall Street Reform and Consumer Protection Act, is a federal law that was passed by Congress on July 21, 2010. One purpose of the law is to promote the financial […]

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Why is the OCC referring me to the Consumer Financial Protection Bureau (CFPB) if my complaint is regarding a national bank or federal savings association?

The OCC is the prudential regulator for national banks and federal savings associations. However, since passage of the Dodd-Frank Act, certain rules and regulations were placed under the authority of the CFPB. If the OCC […]

Why is the OCC referring me to the Consumer Financial Protection Bureau (CFPB) if my complaint is regarding a national bank or federal savings association?Read more →

How can I determine if my bank is regulated by the Consumer Financial Protection Bureau (CFPB)?

You can use the FFIEC site to identify a financial institution’s prudential regulator or you may use the FDIC institution directory to identify which institutions have more than $10 billion in assets.

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What happens to my complaint if I file it with the Office of the Comptroller of the Currency (OCC) and it is really an issue under the Consumer Financial Protection Bureau (CFPB)’s jurisdiction?

If the OCC determines that your issue falls under the CFPB’s regulatory authority, your complaint will be forwarded to the CFPB and you will receive a letter notifying you of the referral.

What happens to my complaint if I file it with the Office of the Comptroller of the Currency (OCC) and it is really an issue under the Consumer Financial Protection Bureau (CFPB)’s jurisdiction?Read more →