Can the Office of the Comptroller of the Currency (OCC) tell me who acquired my bank?

In many cases, yes. Contact the OCC Customer Assistance Group at (800) 613-6743.

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The bank is closing its branch in our town. Now the nearest one will be 50 miles away. Can the bank do this?

Yes, it can. You should have received advance notice of the branch closing. Generally, the bank is required to notify customers of the branch closing by mailing notices at least 90 days before the closing date of the […]

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How do I get cash or transact business if my bank branch is closed or limits its hours in response to the COVID-19 pandemic?

Check with your bank's customer service department. You may be able to use a drive-up teller window or an ATM. You may also be able to use your bank's online banking or mobile banking application. The OCC understands that […]

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