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Office of the Comptroller of the Currency
Home  >  Get Answers  >  Consumer Loans  >  General Loan Questions
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Answers about Consumer Loans

Select from the following questions about consumer loans, car loans, and other personal loans.

  • Every time I apply for a loan, the bank turns me down. Can you make the bank give me a loan?
  • I am trying to get the payout or payoff amount on a loan, but the bank won't give it to me. What can I do?
  • I was late with one payment and the bank repossessed my car. Can it do this?
  • Can I cancel the credit protection on my bank loan?
  • My loan was charged-off. So why is the bank still requiring payment?
  • How can I find out why my bank denied my loan application?
  • I paid off my mortgage / home equity / consumer loan and the bank charged me a high prepayment penalty. I wasn't aware that the loan had a prepayment penalty. What can I do?
  • Is the bank required to provide Truth in Lending disclosures for all loans?
  • Can a bank located in one State make a loan to someone living in a different State?
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Phone: 800-613-6743
TDD Number: 713-658-0340
TTY: (800) 877-8339 (via a relay service)


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