File a Bank Complaint

Have you checked our Get Answers section for information about National Bank regulations and your rights as a bank customer?

Have you tried to resolve your complaint with your financial institution? The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the            opportunity to resolve your issue(s).

Check to make sure that your financial institution is a National Bank.  Search Financial Institutions.  If the bank is not a National Bank, you should contact the            appropriate regulator to submit your complaint.

Please select only ONE of the following methods to file your complaint. Do not mail, email, or fax additional information unless requested.

Complete the Online Customer Complaint Form (Recommended). For security purposes, the form contains user time limitations. If your session exceeds the limitations, any information you have entered
                              may be lost. To avoid this, gather all necessary information prior to
                               entering the form. See the section: Learn what to include in your
                              complaint.

Print and OCC Complaint Form (PDF). [En Español (PDF)] To view PDF files, you will need Acrobat Reader. For your convenience, all forms including the online version, request the same information.

Write and mail or fax a letter to the OCC.

Have questions? Discuss your question or concern with a customer assistance specialist.

What you can expect from us.

           Check the status of an existing case.

           File an appeal.