File a Complaint
|Have you checked our Get Answers section for information about regulations and your rights as a customer?|
|Have you tried to resolve your complaint with your financial institution? The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the opportunity to resolve your issue(s).|
|Check to make sure that your financial institution is a national bank or federal savings association. Search Financial Institutions. If not, you should contact the appropriate regulator to submit your complaint.|
|Please select only ONE of the following methods to file your complaint. Do not mail, e-mail, or fax additional information unless requested.|
|Complete the Online Customer Complaint Form (Recommended).
Please be aware that there is a time limit of 40 minutes to complete the online complaint form. If your session exceeds the 40 minute time limit, any information you have entered may be lost. To avoid this, gather all necessary information prior to selecting the form. See the section: Learn what to include in your complaint.
If the link to the Online Complaint Form is broken, follow these instructions to update your browser settings.
|Print an OCC Complaint Form (PDF). [En Español (PDF)] To view PDF files, you will need Acrobat Reader. For your convenience, all forms including the online version, request the same information.|
|Write and mail or fax a letter to the OCC.|