Consumer News

OCC consumer news addresses financial topics of concern to consumers (e.g., Credit Cards, Checking accounts, Mortgages, Gift Cards and Identity Theft) and is released periodically.

The Office of the Comptroller of the Currency (OCC) offers a consumer news e-mail list for anyone who wants to stay up to date with the major OCC activities of interest to customers.
Learn how to sign up for the list.

2014

News 07/01/2014
Agencies Issue Guidance for Home Equity Lines of Credit Nearing Their End-of-Draw Periods
News Release 2014-95

News 04/30/2014
Report Highlights Status of Independent Foreclosure Review Payment Agreement
News Release 2014-65

News 04/29/2014
National Banks and Federal Savings Associations Encouraged to Work With Customers Affected by Recent Extreme Weather
News Release 2014-64

News 04/09/2014
OCC Assesses $25 Million Penalty Against Bank of America, N.A. and FIA Card Services, N.A.; Orders $459.5 Million in Restitution to Customers for Unfair Billing Practices
News Release 2014-55

2013

News 10/09/2013
Regulators Encourage Institutions to Work with Borrowers Affected by Government Shutdown
News Release 2013-156

News 09/19/2013
OCC Assesses $60 Million Penalty Against JPMorgan Chase, Orders Bank to Reimburse Consumers for Unfair Billing Practices
News Release 2013-142

News 09/19/2013
OCC Takes Action Against JPMC to Protect Consumers and to Ensure Servicemembers Receive Credit Protections for Their Non-Home Loans
News Release 2013-139

News 08/26/2013
OCC Announces EverBank Agrees to Pay $37 Million to Customers, $6.3 Million to Housing Assistance Groups
News Release 2013-126

News 08/02/2013
Independent Foreclosure Review Payments Surpass $2.6 Billion
News Release 2013-120

News 07/17/2013
OCC Statement Regarding Oversight of Debt Collection and Debt Sales
News Release 2013-116

News 07/12/2013
Independent Foreclosure Review Payments Exceed $2.5 Billion
News Release 2013-115

News 07/10/2013
Agencies Issue Proposed Rule to Exempt Subset of Higher-Priced Mortgage Loans from Appraisal Requirements
News Release 2013-111

News 06/14/2013
Independent Foreclosure Review Payments Exceed $2.4 Billion
News Release 2013-98

News 05/24/2013
Independent Foreclosure Review Payments Near $2.3 Billion
News Release 2013-87

News 05/17/2013
Independent Foreclosure Review Payments Approach $2.2 Billion
News Release 2013-85

News 05/03/2013
Independent Foreclosure Review Payments Near $1.7 Billion
News Release 2013-79

News 04/30/2013
OCC Assesses Civil Money Penalty Against RBS Citizens, N.A., Orders It to Make Restitution to 265,000 Customers
News Release 2013-73

News 04/26/2013
Independent Foreclosure Review Payments Exceed $1 Billion
News Release 2013-71

News 04/25/2013
Office of the Comptroller of the Currency Releases Guidance on Deposit Advance Products
News Release 2013-69

News 04/09/2013
Payments to 4.2 Million Borrowers Covered by Foreclosure Agreement to Begin April 12
News Release 2013-60

News 02/28/2013
Amendments to Consent Orders Memorialize $9.3 Billion Foreclosure Agreement
News Release 2013-35

News 01/18/2013
OCC and Federal Reserve Reach Agreement with HSBC to Provide $249 Million in Payments and Assistance
News Release 2013-13

News 01/07/2013
Statement from Comptroller of the Currency Thomas J. Curry on the IFR Settlement
News Release 2013-4

News 01/07/2013
Independent Foreclosure Review to Provide $3.3 Billion in Payments, $5.2 Billion in Mortgage Assistance
News Release 2013-3

2012

PSA 09/04/2012
Deadline to Request a Free Foreclosure Review Is December 31 
Feature (PDF) 
30-second Radio Script #1 (PDF) 
30-second Radio Script #2 (PDF)

News 08/23/2012
OCC Promotes Bank Financing to Expand Access to Healthy Food
News Release 2012-123

News 08/02/2012
Deadline to Request Independent Foreclosure Review Extended to December 31
News Release 2012-117

News 07/26/2012
OCC Takes Actions Against Capital One to Assure Servicemembers Receive Credit Protections for Their Mortgages and Other Loans
News Release 2012-115

News 07/24/2012
Deputy Comptroller Testifies on H.R. 6139
News Release 2012-113

News 07/18/2012
OCC Assesses Civil Money Penalty Against Capital One, Orders Restitution to 2.5 Million Customers
News Release 2012-110

News 07/12/2012
Comptroller Statement Regarding Wells Fargo Fair Lending Settlement
News Release 2012-107

News 06/21/2012
OCC Releases Status Report on Actions to Correct Deficient Foreclosure Processes
News Release 2012-95

News 06/21/2012
Agencies Release Financial Remediation Guidance, Extend Deadline for Requesting a Free Independent Foreclosure Review to September 30, 2012
News Release 2012-94

PSA 05/02/2012
Help for Those Hurt by Foreclosure Errors 
Feature (PDF) 
30-second Radio Script #1 (PDF) 
30-second Radio Script #2 (PDF)

News 04/17/2012
Office of the Comptroller of the Currency Recognizes Financial Capability Month at Capitol Hill Event
News Release 2012-61
 

News 01/26/2012
Office of the Comptroller of the Currency Supports Earned Income Tax Credit Awareness Day, January 27, 2012
News Release 2012-12
 

PSA 01/03/2012
Your Independent Foreclosure Review 
Feature (PDF) 
30-second Radio Script #1 (PDF) 
30-second Radio Script #2 (PDF)

2011

News 11/22/2011
OCC Releases Status Report on Fixing Deficient Foreclosure Practices
News Release 2011-139
 

News 11/01/2011
Independent Foreclosure Review Underway
News Release 2011-133
 

PSA 10/17/2011
Check Out Gift Cards 
Feature (PDF)
30-second Radio Spot #1 (MP3) | 30-second Radio Script #1 (PDF)
30-second Radio Spot #2 (MP3) | 30-second Radio Script #2 (PDF)

News 10/03/2011
Gift Cards: OCC Provides Tips for Consumers
CA 2011-3

PSA 07/07/2011
Don’t Let High-Tech Thieves “Skim” Your Bank Account
Feature (PDF) 30-second Radio Spot #1 (MP3) | Script #1 (PDF)
30-second Radio Spot #2 (MP3) | Script #2 (PDF)

News 06/01/2011
Avoiding 'Card Skimming' at ATMs and Other Money Machines
CA 2011-2

PSA 02/24/2011
Avoiding Foreclosure Rescue Scams 
Feature (PDF)
30-second Radio Script #1 (MP3) | Script #1 (PDF)
30-second Radio Script #2 (MP3) | Script #2 (PDF)
 

News 02/24/2011
Avoiding Mortgage Modification Scams and Foreclosure Rescue Scams
CA 2011-1

2010

PSA 11/02/2010
New Rules To Protect Those Who Buy Gift Cards
Feature (PDF)
30-second Radio Script #1 (MP3) | Script #1 (PDF)
30-second Radio Script #2 (MP3) | Script #2 (PDF)
 

PSA 05/18/2010
Federal Law Protects Renters During Foreclosure
Feature (PDF)
30-second Radio Script #1 (PDF)
30-second Radio Script #2 (PDF)


PSA 04/14/2010
New Overdraft Protection Rules Give You A Choice
Feature (PDF)
30-second Radio Script #1 (MP3) | Script #1 (PDF)
30-second Radio Script #2 (MP3) | Script #2 (PDF)

News 02/18/2010
Consumer Alternatives for Receiving Income Tax Refunds
News Release 2010-15 | CA 2010-1
 

PSA 02/02/2010
Tips on Securing a Safe and Timely Tax Refund
30-second Radio Script #1 (PDF) | Radio Spot #1 (MP3)
30-second Radio Script #2 (PDF) | Radio Spot #2 (MP3)
Feature (PDF)

2009

PSA 11/04/2009
Read the Fine Print Before Giving a Gift Card
30-second Radio Script #1 (PDF)
30-second Radio Script #2 (PDF)
Feature (PDF)

News 09/25/2009
Reverse Mortgages: Are They for You?
CA 2009-2

PSA 08/21/2009
Add HelpWithMyBank.gov Widgets to Your Site

PSA 07/08/2009
Understanding Reverse Mortgages
30-second Radio Script #1 (PDF)
30-second Radio Script #2 (PDF)
Feature (PDF)

PSA 06/29/2009
Watch Out for Check Fraud
30-second Radio Script #1 (PDF)
30-second Radio Script #2 (PDF)
Feature (PDF)

News 04/21/2009
OCC Offers Tips to Avoid Mortgage Modification and Foreclosure Avoidance Scams
News Release 2009-43 | CA 2009-1
 

PSA 03/31/2009
Beware of Foreclosure Prevention Scams
30-second Radio Script #1 (PDF)
30-second Radio Script #2 (PDF)
Feature (PDF)

PSA 03/04/2009
Treasury releases details of the President's "Making Home Affordable" program to help homeowners avoid foreclosure by assisting them with refinancing or loan modifications.

PSA 02/18/2009
Many of you likely have questions about the Homeowner Affordability and Stability Plan, the $75 billion dollar federal program to prevent mortgage foreclosures and provide refinance opportunities, announced by President Obama on February 18, 2009.

Regulators are working with lenders and non-profit housing counselors to implement the program by March 4, 2009. In the meantime, you can get additional information at www.FinancialStability.gov.

2008

News 12/22/2008
Federal Financial Regulators Issue Revised Identity Theft Brochure
News Release 2008-151
 

News 12/17/2008
OCC Alerts Banks to Issuance of Wachovia Restitution Checks
News Release 2008-147
 

PSA 11/3/2008
Gift Card Tips For Holiday Shoppers
30-second Radio Spot #1 | 30-second Radio Spot #2
30-second Radio Script #1 (PDF) | 30-second Radio Script #2 (PDF) | Feature (PDF)
 

News 09/22/2008
FDIC Rolls out Deposit Insurance Awareness Campaign
Personal Finance Expert Suze Orman Featured in PSAs
FDIC News Release | myFDICinsurance.gov

PSA 9/22/2008
Your Money: What You Can Do To Fight Fraud
30-second Radio Script #1 (PDF)
30-second Radio Script #2 (PDF)
Feature (PDF)
 

News 05/16/2008
OCC Consumer Tips for Avoiding Foreclosure Rescue Scams
News Release 2008-55 | Advisory (PDF)

2007

PSA 11/21/2007
A Wrap Up on Gift Cards
30-second Radio Spot #1 | 30-second Radio Spot #2
30-second Radio Script #1 (PDF) | 30-second Radio Script #2 (PDF) | Feature (PDF)

News 11/21/2007
OCC Reminds Consumers to Read Gift Cards' Fine Print
Release 2007-127

PSA 11/14/2007
Don't Be Burned By Debt Elimination Scams
30-second Radio Spot #1 | 30-second Radio Spot #2
30-second Radio Script #1 (PDF) | 30-second Radio Script #2 (PDF) | Feature (PDF)

Alert 09/07/2007
Debt Elimination Fraud: Fraudulent Schemes to Eliminate Mortgage, Credit Card, or Small Business Debt
Alert 2007-55

PSA 07/24/2007
HelpWithMyBank.gov: Good News For People With Banking Questions
30-second Radio Spot (MP3) | Script (PDF)

HelpWithMyBank.gov: Help Available Online
30-second Radio Spot (MP3) | Script (PDF)

News 03/29/2007
Consumer Alert - Solicitations Regarding Certain Mortgage Programs
Release 2007-29

PSA 05/19/2007
Foreclosure Prevention: Help Save Your Home
30-second Radio Spot (MP3) | Script (PDF)

Preventing Foreclosures
30-second Radio Spot | Script (PDF)

News 01/16/2007
OCC Offers Tips to Help Consumers Avoid Cashier's Check Fraud
Release 2007-3 | Consumer Advisory

 

2006

PSA 12/1/2006
What You Need To Know About Gift Cards
Feature (PDF) | 30-second Radio Spot | Script (PDF)

News 11/28/2006
OCC Reminds Consumers of Holiday Tips on Gift Cards Information
Release 2006-127| Consumer Advisory

 

2005

News 8/2/2005
OCC Offers Facts For Consumers About Their Rights When Using Checks
Release 2005-75 | Consumer Advisory (PDF)


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